Returns, Refunds, and Final Sale Policy

Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied, you may return it to us for a refund or exchange. Please see below for more information on our return policy.

Please be aware that all Best in Show Trolleys are custom-made to order and are final sale items, meaning returns are not accepted. The current lead time for assembly is approximately 4 to 8 weeks, depending on the specific model and color chosen. Once production has commenced, orders cannot be canceled, and a 30% cancellation fee will apply if the order is canceled during production or painting stages. Given that these trolleys are tailor-made to your specifications, we encourage you to carefully review your order details before finalizing your purchase. If you have any questions or need further clarification, please don't hesitate to contact us.

Autoslide Product Return Policy:

Restocking Fee: All returns of Autoslide products are subject to a 30% restocking fee.
Return Shipping: Customers are responsible for all return shipping costs.

Please ensure that products are returned in their original condition and packaging. We recommend using a trackable shipping service to confirm receipt. For further details, please refer to our full return policy or contact our customer service team.

General Return Guidelines:

Return Period: You must initiate the return process within 7 days of receiving your order.
Condition: Items must be returned in their original packaging and condition. Products that have been used, altered, or damaged may not be eligible for a refund.
Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process:

Initiate a Return: Contact our customer service team at 1-800-658-5308 or customersupport@k9reproduction.com within 7 days of receiving your order to initiate a return. Please provide your order number and the reason for the return.
Return Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to return your item.
Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. Ensure that the package is insured and requires a signature upon delivery.

Refunds:

Restocking Fee: Any return will be subject to a 20% restocking fee.
Inspection: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Affirm Payment & Refund Policy Update

All Affirm-financed transactions are subject to an additional 10% non-refundable processing fee in the event of a cancellation or refund. This fee is separate from and in addition to any applicable restocking or return fees outlined in our general return policy.

Key Terms for Affirm Transactions:

10% Processing Fee: All orders paid via Affirm will incur a non-refundable 10% processing fee if canceled or refunded.
No Exceptions: This fee is non-negotiable and applies regardless of the reason for return or cancellation.
Restocking Fees Still Apply: If the item qualifies for a return, any additional restocking fees stated in our return policy will still be deducted from the refund.
Affirm Does Not Refund Merchant Fees: Because Affirm does not reimburse us for transaction fees on refunded orders, this policy ensures that our business is not financially impacted by Affirm refunds.

By choosing Affirm as a payment method, you acknowledge and agree to these additional refund and processing fees. If you have any questions regarding this policy, please contact us before completing your purchase.

Return and Warranty Policy Progesterone Machine:

Final Sale Items

All sales of the following equipment are final and non-refundable:

Vet Chroma Analyzers
Wondfo Analyzers
Healvet Analyzers

Once an order for these items is placed, it cannot be canceled or returned. We strongly encourage customers to thoroughly review product specifications and ensure the equipment meets their requirements before making a purchase.

Manufacturer's Warranty

Each of the aforementioned analyzers comes with a one-year manufacturer's warranty. This warranty is provided directly by the manufacturer and covers defects in material and workmanship under normal use.

Warranty Claims Process

To initiate a warranty claim, customers must contact the manufacturer directly. The process typically involves:lawinsider.com+1woocommerce.com+1

Diagnostic Procedures: The manufacturer may require the customer to perform specific diagnostic tests to identify and confirm the issue.
Return Authorization: If a defect is confirmed, the manufacturer will provide instructions for returning the product or parts for repair or replacement.

Customer Responsibilities

It is the customer's responsibility to:

Understand Warranty Terms: Familiarize themselves with the manufacturer's warranty terms and conditions.
Perform Required Diagnostics: Carry out any diagnostic procedures as instructed by the manufacturer to facilitate the warranty process.
Adhere to Manufacturer's Guidelines: Follow all guidelines and instructions provided by the manufacturer for maintenance, operation, and warranty claims.

Non-Negotiable Terms

The terms outlined in this policy are non-negotiable. By completing a purchase, customers acknowledge and agree to these terms. We recommend that all customers carefully read and understand this policy before making a purchase to ensure satisfaction with their equipment and our services.

Final Sale Items:

Please note that all sales of Vet Chroma, Wondfo, and Healvet progesterone analyzers are final. Each device is covered under its respective manufacturer's warranty:
Vet Chroma: Comes with a one-year warranty.
Wondfo Finecare Vet Analyzer: Offers a one-year complimentary warranty
Healvet Testing Systems: Include a one year warranty
For detailed information regarding coverage and warranty activation, please refer to the specific manufacturer's guidelines.
Intensive Care Units: All sales of intensive care units are final. These items are covered under individual manufacturer warranties. Please refer to the warranty for specifics about coverage.
Professional Grooming Equipment: All sales of professional grooming equipment are final. These items are covered under individual manufacturer warranties. Please refer to the warranty for specifics about coverage.
Oxygen Concentrators: All sales of oxygen concentrators are final. These items are covered under individual manufacturer warranties. Please refer to the warranty for specifics about coverage.
Ultrasound Machines: All sales of ultrasound machines are final. These items are covered under individual manufacturer warranties. Please refer to the warranty for specifics about coverage.

Return Policy Statement for Specific Products:

Progesterone Analyzers and Intensive Care Units: These items are considered final sale. While they are covered under individual manufacturer warranties, all sales on these items are final, and we will not accept returns.
Professional Grooming Equipment, Oxygen Concentrators, and Ultrasound Machines: These items are also considered final sale. They are covered under individual manufacturer warranties, but all sales on these items are final, and we will not accept returns.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at customersupport@k9reproduction.com.

Sale Items: Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges:

We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at customersupport@k9reproduction.com with a video of the damage. We offer warranty parts for any items that may be defective. In the case that a part needs to be exchanged, please send us an email and we can walk you through the warranty process. Please refer to individual manufacturer product details or reach out to customersupport@k9reproduction.com to ask about what kind of warranty is offered before ordering.

Return Shipping: To return your product, you should mail it to: 25485 Palomar Rd. Menifee, CA 92585

You will be responsible for paying for your own shipping costs for returning your item. Please make sure you insure the package and add signature delivery. In the event that the product is found to be defective upon arrival due to shipping damage, a claim will be filed with the carrier. Once approval is given, your refund will be processed.

For more information, visit our website at k9reproduction.com or contact our customer service team at 1-800-658-5308 or customersupport@k9reproduction.com.